My letter to Delta Airlines

Posted on 06/09/2011

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When I heard about the news story involving US servicemen being charged $2,800.00 to carry an extra bag on Delta Airlines, I had to say something. I wrote to Delta encouraging them to treat our military with the highest regard; bordering on spoiling them. This is the letter I received in return and it made me happy.

Dear Nichole Crossley,

RE: Case Number 3570435

Thank you for sharing your thoughts.  We realize there may be concerns
regarding members of the United States military traveling with us on
active duty and we want to take this opportunity to address some of
their issues.

We want our customers to know how deeply Delta respects and admires the
men and women who fight every day for our country.  As a company, we
have very strong ties to the armed forces, with countless employees,
family, friends, and loved ones serving actively or on reserve, and many
more who are retired from military service.  Delta understands what it
takes to travel as an active duty member of the military which is why we
work hard to ensure our policies allow active duty military personnel
traveling with us additional flexibility.

Effective June 8, 2011, Delta Air Lines will increase its baggage
allowance for Active duty U.S. military personnel traveling on orders to
or from duty stations to four (4) checked bags in Economy Class and up
to five (5) checked bags in First and Business Class on Delta and Delta
Connection carriers at no charge. This change is also applicable to
dependents traveling with active military on orders.  Previously the
allowance included three (3) checked bags in Economy Class and four (4)
in First and Business Class. Weight restrictions will still allow these
bags to weigh up to 70 lbs. (32 kg) and measure up to 80 linear inches
(203 cm), which offers added flexibility over the standard 50 lbs. and
62 linear inches (157 cm).  Because of weight, balance and space
constraints, Delta Connection carriers will accept up to four bags at no
charge.

As an enhancement to these policies, active military presenting military
id will be allowed two free checked bags (up to 50 lbs. and 62 linear
inches) during personal travel.

Our military men and women deserve a high level of flexibility in their
travel and we hope that this clarification will support our efforts to
provide them with a travel experience reflective of our appreciation for
their service.

Thank you for writing.

Sincerely,

Malcolm M. Pereira
Coordinator, Customer Care
Delta Air Lines

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